Shipping and Tracking

For accurate and timely shipping and tracking, all submitters must ship newborn screening samples with Track-Kit, a web-based sample and shipment tracking system developed by NSO. Track-Kit allows submitters and NSO to track the status of shipments, at a sample level, from your site through to receipt at our newborn screening laboratory. Track-Kit allows submitters to:

• Automatically create Purolator shipments and labels with the fastest shipping service available at your location:
  • The fastest service is selected by default and always ships to NSO’s laboratory.
  • When shipping on Friday, Track-Kit automatically selects the option for Saturday Delivery to NSO.
  • When shipping on Saturday, Track-Kit automatically selects the option for Saturday Pickup at your location (if eligible).
    
    
• Request that a Purolator driver pick up the shipment from your location (if there is no existing pre-arranged pickup schedule and/or if you are shipping on Saturday).
• Associate each newborn screening samples to shipments. Each newborn screening sample is scanned/entered in Track-Kit and associated with the Purolator shipment.
• Easily monitor the status of newborn screening shipments. Track-Kit pulls the latest shipment tracking information from Purolator every 15 minutes throughout the day.
• Be alerted if newborn screening sample collection cards are expired or nearing expiry.
• Be notified of lost or delayed shipments in-transit.

Creating a shipment with Track-Kit is quick and easy. Follow the instruction in the Track-Kit Quick Reference Sheet. We encourage you to download this sheet and to keep it near the workstation used for shipping newborn screening samples. To minimize shipping delays, it is important to create your shipment as early in the day as possible.

Track-Kit requires that each newborn screening card’s serial number be scanned or entered in the system. The card’s serial number and associated barcode is circled in red in the figure below:

If your organization does not have a pre-arranged Purolator pickup schedule, newborn screening shipments can be shipped by:

• Requesting a pickup within Track-Kit. Fill in the required fields at the time you are creating the shipment in Track-Kit to have a Purolator driver pickup your shipment at your organization. Be sure to provide as much information as possible about the pickup location.
• Requesting a pickup at a different address. If you would like to have the shipment picked up from a different address than the one linked to your Track-Kit account, follow these instructions (do not also request a pickup in Track-Kit).
• Dropping off the shipment at any Purolator authorized location. Click here to find one near you! If you are dropping off the shipment, do not also request a pickup in Track-Kit when creating your shipment.
  
  

When requesting a pickup, it is important to do so as early as possible in the day and to provide a wide window of time for the Purolator driver (for example: 11 am – 5 pm instead of 1 pm -2:30 pm). Purolator guarantees that all pickups requested before 12 pm (noon) will be fulfilled the same day (this can change during holiday periods).

When shipping on Saturday (if eligible), a pickup request within Track-Kit is mandatory – even if your site has a pre-arranged Monday to Friday pickup schedule with Purolator.

Important Notes:

• When creating a shipment, please do not scan or enter Critical Congenital Heart Disease (CCHD) Screening Result Forms (yellow sheet) in Track-Kit. These can be shipped in the same package as the newborn screening samples, but should not be entered in Track-Kit.
• For hospitals, always include a copy of your laboratory sample batch sheet corresponding to the newborn screening samples in the shipment.
• If you would like to add more samples to a shipment that is already created but not yet picked up, you can edit a shipment in Track-Kit! Navigate to In-Transit, locate your shipment, and click “Edit”.
• If you created a shipment in error, that’s not a problem! You can easily cancel a shipment in Track-Kit if it has not yet been picked up by Purolator. Navigate to In-Transit, locate your shipment, and click “Cancel”.